Delivery Information

Grand Western Steak is the only company that offers Prime Delivery service in our industry (Same Day Shipping/Next Day Delivery* at no extra charge).

All of our products are delivered in a reusable insulated cooler packed with either dry ice or gel packs. This packaging combination will ensure every order arrives in excellent conditions that meet Food Safety Regulations**.

All orders placed Monday-Thursday before 08:00 AM EST will arrive the following business day. All orders placed over the remainder of the day will ship the following business day. Saturday delivery is only available for most residential addresses only. We will notify you if your address is not eligible.

Delivery dates are NOT 100% GUARANTEE. Delivery dates are estimated and typically adhered to, however weather and unforeseen circumstances can affect shipping conditions and therefore we prepare all shipments to last for 2 days in transit. Plan orders ahead of time just in case of any delays. Carriers are still experiencing & reporting delays in certain areas due to high volume.

All reports must be submitted via email to sales@grandwesternsteaks.com within 24 hours of the expected delivery date. Please include your order number and as much detailed information as possible to help us address your report in a timely manner. Visible or Physical damages will require pictures. No exceptions.
We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.
Incomplete or inaccurate addresses will result in shipping and delivery delays.
Please note that orders delayed due to incomplete or inaccurate addresses will not be eligible for refunds or replacements.
Customer Service Hours (Eastern Time):
Weekdays 8:00am to 5:00pm
Saturday Close
Sunday Close

* Premium Delivery service only applies for orders placed before 08 AM ET. Orders placed after hours will be shipped the next shipping date available.

** The food should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold—below 40°F as measured with a food thermometer.

*** Alaska, Puerto Rico & Hawaii are not eligible for free shipping.