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Frequently asked questions

We're here to help you, and we pride ourselves on offering the highest quality of customer service. Our FAQ provides you with all the information to make your shopping experience even better.

How do I use my discount code online?

Enter the promo code in the coupon box at checkout. This will automatically generate the item’s sale price. Only one promo code can be used per order, and it cannot be combined with other promotions or deals. If you are having trouble placing your order, please contact one of our representatives at 1-877-624-6898 or email us at We will be happy to assist you.

How can I view my order online?

You can track the status of your order immediately after it has been placed You can also contact Customer Service at 1-877-624-6898 or email, Monday - Friday 8 a.m. to 5 p.m. ET.

I just placed my order online. How will I know the order was received?

You will receive an both an email with a confirmation number which confirms that the order has been placed as well as an email confirming that the order has been shipped for each order placed online. The email confirmation typically arrives within 24 hours. The email notifying you that the product has been shipped is sent the moment we ship it out and will provide you with your package tracking number.

How does Buy 1 Get 1 Free work?

Grand Western Steaks will automatically double your order when shipped. The additional products will not show up in your cart, but they will be added during the shipment process. No code needed.

Where do I buy a Gift Card or Gift Certificate?

You can purchase our Gift Cards and/or Gift Certificates online here.

How can I redeem my Gift Card or Gift Certificate?

You can redeem your Gift Cards and/or Gift Certificates online by entering your code directly into the Cart or/and Checkout page.

What if I am not satisfied with my products?

Grand Western Steaks’ products come with a 100% satisfaction guarantee, and a 100% money-back policy. If this is the case, we will gladly replace your products or refund your money. See our Steaks Guarantee page here.

If you contact us about an issue with your order, please include as much information as possible, including pictures in the case of a product quality issue. Pictures are required in case of packaging issues.

We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided by the customer at checkout. Incomplete or inaccurate addresses will result in shipping and/or delivery delays, and ineligibility of 100% guarantee policies.

How do I start getting reward points?

There are a lot of ways to earn reward points. You can start by signing up here.
And following the instructions.

Can I pay for my order with reward points?

Yes, you can find all the information you need here.

Are reward points retroactive to my past orders?

Unfortunately no, reward points only apply to orders placed after our loyalty program launched.

Do points expire?

Yes. Points expire in one year's time.

Is there a limit on how many Reward coupons I can use per order?

Yes, you can only use 4 Reward coupons per order.

Can I refer a friend and get points?

Yes! Better yet, you get $20 and your friends get $20 as well! Just click here and see how it works.

What is the minimum amount to place an order?

The minimum order amount is $100.

Are your steaks shipped fresh or frozen?

All of our steaks are shipped frozen to guarantee freshness upon arrival.

Can I request my steaks to be shipped fresh?

Yes. You will need to choose the overnight shipping service and call customer service during regular business hours at 1-877-624-6898 or email for your special request.

How do you ship your product?

All of our products are shipped via FedEx. Each order both fresh and frozen are packed in a Styrofoam cooler with either dry ice or ice gel packs.

My product was still cold but not frozen when I received it, what do I do?

If any product has reached room temperature and is no longer cool to the touch, please contact us at 1-877-624-6898 or email

Can you ship outside the U.S?

We currently ship to all 50 United States and Puerto Rico. We can also ship to Canada, The Caribbean, Central America, and South America under special circumstances. Please contact customer service at 1-877-624-6898 or email for more information.

Can you ship Puerto Rico?

Yes, we do ship to Puerto Rico. Unfortunately, Puerto Rico is not available for any Free Shipping Promotions.

Do you have different shipping options?

We offer Prime Delivery (Same Day Shipping/Next Day Delivery). All orders placed Monday-Thursday before 06:00 AM EST will arrive the following business day. Orders placed after 06:00 AM EST will ship the following business day.

Whats is Prime Delivery?

Prime Delivery is a service offered to customers who place their orders before 08:00 AM EST and would like to get it the following business day. This service is covered by our standard shipping rates. No additional charge is required.

Do you offer free shipping?

Yes, we offer free shipping for orders of $350+. NO CODE NEEDED.

*Please note: Free shipping can only be scheduled to arrive on Wednesdays, Thursdays and Fridays.

Free shipping can only be combined with a maximum coupon code discount of 15%; any coupon higher than 15% will exclude you from the free shipping promo.

If you forgot to apply any coupon codes at checkout, please contact our customer care support.

Are all States eligible for Free Shipping?

Unfortunately, Alaska, Hawaii and Puerto Rico are not eligible for this service.

Do you offer international shipping?

Unfortunately, for home delivery orders, we do not offer this service at the moment. For commercial orders, please visit

When will my order arrive?

All orders are shipped via Standard Overnight. If this service is not eligible due to the location, we will upgrade the shipping method to Priority at no additional cost. Standard Overnight orders are expected to arrive before 8:00 PM EST and Priority before 12:00 PM EST.

Puerto Rico & Alaska orders only qualify for Express 2nd Day Delivery. Please allow two business days when choosing your desired delivery date.

How do I choose a delivery date?

You can choose to receive your order any day you want. Simply choose from the available delivery dates in the calendar during the checkout process.

Can I change my shipping address after placing my order?

Yes, Grand Western Steaks allows you to update your shipping addresses if the order hasn’t shipped yet. Please contact one of our representatives at 1-877-624-6898 or email us at We will be happy to assist you.

If you contact us about an issue with your order, please include as much information as possible, including pictures in the case of a product quality issue. Pictures are required in case of packaging issues.

Please make sure your address is correct and clear. Incomplete or inaccurate addresses will result in shipping and delivery delays.

Please note that orders delayed due to incomplete or inaccurate addresses will not be eligible for refunds or exchanges.

Why is my order delayed?

Grand Western Steaks will always try to deliver your order on your requested delivery date. However, in rare occasions, our carriers may experience delays due to unforeseen circumstances, resulting in your order being delivered the following day.

As we get closer to the holidays, our carriers may experience some delivery delays in certain locations. We always suggest scheduling your delivery date ahead of time in order to avoid any inconvenience this may cause.

Keep in mind, Grand Western and our delivery carriers are working under social distancing and strict regulations due to the pandemic.

How long are steaks good in the freezer?

As long as they are kept at a steady freezing temperature, our steaks/roasts can last from 12/18 months in the freezer. Seafood can last from 3/9 months.

What is the difference between Prime and Choice?

USDA Prime is the highest 1-3% of all beef produced in the United States. It contains the highest degree of marbling (intramuscular fat). USDA Choice is the next highest level which contains an abundant amount of intramuscular fat, but less than USDA Prime.

What is the difference between Sterling Silver Premium and Grand Western Reserve?

Both program are an upper third USDA Choice. Sterling Silver Premium is Cargill's Premium Program and Grand Western Reserve is Grand Western's Premium Program.

What is the difference between Wagyu and Prime?

Wagyu is a particular breed of cattle and often times exhibits greater marbling than that found in USDA Prime beef.

Where do your seafood products come from?

Our high quality seafood comes from a variety of sources. Please see individual product pages for details.

What is the diet of the cattle?

Our Wet-Aged and Dry-Aged products are Grain/Corn Fed unless otherwise noted.

Are your Chickens Free Range?

Yes, we use Bell & Evans, which is a free range chicken.

What is the difference between Dry Age and Wet Aged?

Aging beef is an important process that makes even the finest of meats more tender and flavorful. Dry Aging is a process where prime cuts are exposed to temperature/moisture/light-controlled coolers where an outer crust will form. This crust is carefully removed, leaving meat that boasts a distinctive flavor and tenderness that is only found when dry-aged.
Wet Aging occurs when meat is placed inside of vacuum-sealed bags, preventing exposure to air and moisture from evaporating. Enzymes break down the meat' as complex proteins from the inside out, producing meat that boasts a distinctive flavor and tenderness only found when wet-aged.

How long do we Age our meat?

The length of aging varies greatly as function of various factors: size of primal cut, type of primal cut, and grade. When it comes to Dry-Aged meat the process typically takes 4-8 weeks. This is because the amount of humidity, moisture, and light also affect the aging process causing it to vary. When it comes to Wet-Aged meat the process typically takes 4-6 weeks.

What are the ingredients and nutrition facts?

Ingredients and nutrition facts are not provided for single protein items (i.e.: beef, bison, fish, lamb, pork and veal). All other products have labels on them with nutrition facts & ingredients, or you can contact our Customer Service at 1-877-624-6898 or email for more information.
(nutrition facts based on “average” steak)

Grand Western is an affiliate of Cheney Brothers, Inc.